The process spine, and the playbook pattern.
Incident states 0 to 7, decide at state 3 and verify at state 5; the parent and child case pattern playbooks follow; and the ITIL 4 crosswalk across the six seats.
- Intakewho SOC L1gate Source, timestamp, owner, evidence link, next review.agents Agent-assisted triage agent; draft vs production labeled.
- Qualifywho SOC L1/L2gate Qualification decision; gap tasks or backlog row.agents Shadow triage agent; FP disposition feeds fitness.
- Declare & classifywho SOC/CSIRT; TechnologyTOC criticalgate Severity, urgency, impact, authority, stakeholders recorded.agents Purpose scope + policy basis; autonomy may contract.
- A person decidesInvestigate & decidewho SOC L2/L3gate Recommended action; approval path clear.agents Investigation Agent shadow; campaign hints.
- Coordinate responsewho SP resolver + SOCgate Execution on case; deviations logged.agents Bounded execute from register only.
- Independent verifyVerify recovery (ARQ)who Service owner + SOCgate ARQ acceptable or case re-opened.agents Acting != verifying enforced for agents.
- Risk accepted by a personClose / accept riskwho SOC; acceptance authoritygate Closure + residual risk or prevention owner.agents Autonomy review; campaign closure.
- Lessons → inputswho Cyber Duty Manager; content ownersgate Loop outcome tied to named supplier.agents Regression on prompt/policy/tool change.
Acequia, Inc. is an invented organization. These pages present a working design, not deployment results; its contracted stages and change freezes are illustrative. The sections below mirror the Governed Autonomy workbook (v0.50): its columns, rules, invariants and catalogs, as written, with the worked example's organization named as it is there. The deployment's own rows, parties, contract identifiers and configuration stay with the deployment; where a table's rows stay, its columns are shown.
01The process spineworkbook tab 20 · Process spine
What this is for. One path for every incident, from intake through lessons.
Playbooks plug into this path. They do not become versions of it. How to use it. Read the diagram, then the table. Decide at stage three; verify at stage five.
Stages 0 through 7. Each playbook plugs into these stages, and maturity grows on this path rather than a separate ladder. The Information Technology Infrastructure Library (ITIL) column is shared service vocabulary, not certification evidence. The diagram shows the security case lifecycle, P0 to P7. P3 decides. P5 verifies recovery separately from response.
- ¶0Intake
10 fields
- Accountable
- SOC L1
- V1 minimum work
- Receive signal; create/link case; preserve evidence; assign queue; dedupe.
- Gate to advance
- Source, timestamp, owner, evidence link, next review.
- V2 bridge delta
- Source scorecards; versioned routing; replay intake payloads.
- V3 agentic delta
- Agent-assisted triage agent; draft vs production labeled.
- V4 / Horizon — joint design
- Intake includes service/source fitness and prior-session context, not only the new alert.
- ITIL practices (1° direct)
- Information security management; Incident management; Monitoring and event management; Service desk; Service request management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶1Qualify
10 fields
- Accountable
- SOC L1/L2
- V1 minimum work
- Validate quality; urgency; asset/service/venue; uncertainty; DISP criteria.
- Gate to advance
- Qualification decision; gap tasks or backlog row.
- V2 bridge delta
- Qualification schema; recommend-only triage agent; venue + session lookup when schedule exists.
- V3 agentic delta
- Shadow triage agent; FP disposition feeds fitness.
- V4 / Horizon — joint design
- Stale evidence, unknown schedule, or degraded service lowers how far qualification may auto-advance.
- ITIL practices (1° direct)
- Information security management; Incident management; Monitoring and event management; Service configuration management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶2Declare & classify
10 fields
- Accountable
- SOC/CSIRT; TechnologyTOC critical
- V1 minimum work
- Urgency + impact; severity 1–4; tickets; escalation clock; breach path.
- Gate to advance
- Severity, urgency, impact, authority, stakeholders recorded.
- V2 bridge delta
- Service blueprint impact; accepted risk vs autonomy paths; mission schedule as-of if the object exists. Physical-safety declared if the object exists.
- V3 agentic delta
- Purpose scope + policy basis; autonomy may contract.
- V4 / Horizon — joint design
- Live service consequence or in-session schedule can change the path; purpose/scope stay on the case. Physical safety adjudicated (ADJ) can constrain; camera/PACS remain evidence, not a declaration.
- ITIL practices (1° direct)
- Information security management; Risk management; Availability management; Capacity and performance management; Incident management; Monitoring and event management; Service configuration management; Service level management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶3Investigate & decide
10 fields
- Accountable
- SOC L2/L3
- V1 minimum work
- One-case correlate; compromise-indicator package; playbook analysis; propose action + rollback.
- Gate to advance
- Recommended action; approval path clear.
- V2 bridge delta
- Evidence bundle; structured reversible playbooks.
- V3 agentic delta
- Investigation Agent shadow; campaign hints.
- V4 / Horizon — joint design
- Full session lineage; related actors treated as one campaign when evidence supports it.
- ITIL practices (1° direct)
- Information security management; Knowledge management; Risk management; Availability management; Capacity and performance management; Change enablement; Incident management; Monitoring and event management; Service configuration management; Service level management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶4Coordinate response
10 fields
- Accountable
- SP resolver + SOC
- V1 minimum work
- Ticket tasks + API execution; log result; escalate failures.
- Gate to advance
- Execution on case; deviations logged.
- V2 bridge delta
- Dry-run; scoped credentials; manual fallback. Coordinate consume-only Physical Security / Public Safety / law enforcement liaison when declared.
- V3 agentic delta
- Bounded execute from register only.
- V4 / Horizon — joint design
- Live context can narrow or stop a class already in the register; revoke still works. law enforcement / national-security event designation handoff remains consume-only; CAD ingest does not grant dispatch control.
- ITIL practices (1° direct)
- Information security management; Knowledge management; Risk management; Availability management; Capacity and performance management; Change enablement; Incident management; Monitoring and event management; Service configuration management; Service level management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶5Verify recovery (ARQ)
10 fields
- Accountable
- Service owner + SOC
- V1 minimum work
- Independent verification via service, telemetry, and path analytics; pre/post; return to 3 if fail.
- Gate to advance
- ARQ acceptable or case re-opened.
- V2 bridge delta
- ARQ standard; no off-path data-analytics dependency.
- V3 agentic delta
- Acting != verifying enforced for agents.
- V4 / Horizon — joint design
- Independent ARQ can fail a security-green action; restore is not automatic.
- ITIL practices (1° direct)
- Information security management; Knowledge management; Risk management; Availability management; Capacity and performance management; Incident management; Monitoring and event management; Service configuration management; Service level management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶6Close / accept risk
10 fields
- Accountable
- SOC; acceptance authority
- V1 minimum work
- Lessons; prevention; retention; reports; feedback loops fire.
- Gate to advance
- Closure + residual risk or prevention owner.
- V2 bridge delta
- Owned prevention; use-case/requirement evidence rows.
- V3 agentic delta
- Autonomy review; campaign closure.
- V4 / Horizon — joint design
- Residual risk and open uncertainty stay owned; authority is not restored because a KPI went green.
- ITIL practices (1° direct)
- Information security management; Knowledge management; Risk management; Incident management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
- ¶7Lessons → inputs
10 fields
- Accountable
- Cyber Duty Manager; content owners
- V1 minimum work
- Runbooks; detections; criteria; rehearsal; sunset items.
- Gate to advance
- Loop outcome tied to named supplier.
- V2 bridge delta
- Rehearsal linkage; legacy sunset closure.
- V3 agentic delta
- Regression on prompt/policy/tool change.
- V4 / Horizon — joint design
- Detections, playbooks, and agent config regress against the session record before the next intake.
- ITIL practices (1° direct)
- Continual improvement; Information security management; Knowledge management; Change enablement; Problem management
- Primary capabilities
- Capability matrix
- playbook family examples
- Playbook summary
- Cross-links
- ITIL crosswalk
02Playbook summary: the column designworkbook tab 31 · Playbook summary
- Playbook ID
- Title
- Doc version
- Priority
- Scope / venue
- Current state
- First V2 move
03Inter-playbook relationships: the patternworkbook tab 31 · Playbook summary
- From playbook
- Relationship
- To playbook
- Detail
04ITIL 4 practicesworkbook tab 21 · ITIL crosswalk
- ¶ITIL-01Architecture management
- Category
- General
- Applicability
- 2° Enabling
- Acequia interpretation
- Aligns service and security architecture decisions with the six-party join and IMP service model.
- ¶ITIL-02Continual improvement
- Category
- General
- Applicability
- 1° Direct
- Acequia interpretation
- Feeds state 7 lessons into detection, playbook, and agent registers.
- ¶ITIL-03Information security management
- Category
- General
- Applicability
- 1° Direct
- Acequia interpretation
- Frames security policy, classification, and control expectations across the shared case.
- ¶ITIL-04Knowledge management
- Category
- General
- Applicability
- 1° Direct
- Acequia interpretation
- Runbooks, playbooks, fan-page inventories, and analyst knowledge on the case.
- ¶ITIL-05Measurement and reporting
- Category
- General
- Applicability
- 2° Enabling
- Acequia interpretation
- KPIs, dashboards, and post-incident reports — not the join itself.
- ¶ITIL-06Organizational change management
- Category
- General
- Applicability
- 2° Enabling
- Acequia interpretation
- Supports adoption of new agents, playbooks, and operating-model shifts after lessons.
- ¶ITIL-07Portfolio management
- Category
- General
- Applicability
- Extensible
- Acequia interpretation
- the mission program portfolio beyond this security operating pack — unmapped until an owner declares scope.
- ¶ITIL-08Project management
- Category
- General
- Applicability
- Extensible
- Acequia interpretation
- Venue build and commissioning projects — outside the joint case spine unless later owned.
- ¶ITIL-09Relationship management
- Category
- General
- Applicability
- 2° Enabling
- Acequia interpretation
- Stakeholder and service-provider relationships during multi-SP incidents (e.g. 054).
- ¶ITIL-10Risk management
- Category
- General
- Applicability
- 1° Direct
- Acequia interpretation
- Accepted risk, residual risk owner, and severity/impact classification on the case.
- ¶ITIL-11Service financial management
- Category
- General
- Applicability
- Extensible
- Acequia interpretation
- Commercial and chargeback models — not part of the security case spine today.
- ¶ITIL-12Strategy management
- Category
- General
- Applicability
- Extensible
- Acequia interpretation
- Enterprise strategy beyond the mission security operating maturity — unmapped here.
- ¶ITIL-13Supplier management
- Category
- General
- Applicability
- 2° Enabling
- Acequia interpretation
- Third-party and SP execution during coordinated response.
- ¶ITIL-14Workforce and talent management
- Category
- General
- Applicability
- 2° Enabling
- Acequia interpretation
- SOC/NOC/App Ops staffing and skills for agentic workforce roles.
- ¶ITIL-15Availability management
- Category
- Service
- Applicability
- 1° Direct
- Acequia interpretation
- Service uptime and degradation context for ARQ and outage-vs-attack (054).
- ¶ITIL-16Business analysis
- Category
- Service
- Applicability
- 2° Enabling
- Acequia interpretation
- Business dependency and journey impact for qualification gates (030).
- ¶ITIL-17Capacity and performance management
- Category
- Service
- Applicability
- 1° Direct
- Acequia interpretation
- Capacity signals during investigate, coordinate, and verify — especially DDoS and app SLO.
- ¶ITIL-18Change enablement
- Category
- Service
- Applicability
- 1° Direct
- Acequia interpretation
- Controlled change for detections, playbooks, agent config, and infrastructure during response.
- ¶ITIL-19Incident management
- Category
- Service
- Applicability
- 1° Direct
- Acequia interpretation
- Restore normal service on the shared ITSM case — security incidents are a specialized type.
- ¶ITIL-20IT asset management
- Category
- Service
- Applicability
- 2° Enabling
- Acequia interpretation
- Asset identity binding for SAM/TSMF and entity graph (V2).
052. Crosswalk matrix — practices × join parties × process statesworkbook tab 21 · ITIL crosswalk
- ¶Architecture managementGeneral
- Applicability
- 2° Enabling
- GOV
- ·
- P2
- ·2
- ¶Continual improvementGeneral
- Applicability
- 1° Direct
- GOV
- ●
- CMP
- ●
- P7
- 7
- ¶Information security managementGeneral
13 fields
- Applicability
- 1° Direct
- CYB
- ●
- GOV
- ●
- REG
- ●
- CMP
- ●
- P0
- 0
- P1
- 1
- P2
- 2
- P3
- 3
- P4
- 4
- P5
- 5
- P6
- 6
- P7
- 7
- ¶Knowledge managementGeneral
8 fields
- Applicability
- 1° Direct
- CYB
- ●
- GOV
- ·
- P3
- 3
- P4
- 4
- P5
- 5
- P6
- 6
- P7
- 7
- ¶Measurement and reportingGeneral
5 fields
- Applicability
- 2° Enabling
- GOV
- ·
- CMP
- ·
- P6
- ·6
- P7
- ·7
- ¶Organizational change managementGeneral
- Applicability
- 2° Enabling
- GOV
- ·
- P7
- ·7
- ¶Portfolio managementGeneral
- Applicability
- Extensible
- ¶Project managementGeneral
- Applicability
- Extensible
- ¶Relationship managementGeneral
5 fields
- Applicability
- 2° Enabling
- ITO
- ·
- APO
- ·
- GOV
- ·
- P2
- ·2
- ¶Risk managementGeneral
8 fields
- Applicability
- 1° Direct
- GOV
- ●
- REG
- ●
- P2
- 2
- P3
- 3
- P4
- 4
- P5
- 5
- P6
- 6
- ¶Service financial managementGeneral
- Applicability
- Extensible
- ¶Strategy managementGeneral
- Applicability
- Extensible
- ¶Supplier managementGeneral
- Applicability
- 2° Enabling
- ITO
- ·
- GOV
- ·
- P4
- ·4
- ¶Workforce and talent managementGeneral
- Applicability
- 2° Enabling
- GOV
- ·
- P3
- ·3
- ¶Availability managementService
7 fields
- Applicability
- 1° Direct
- ITO
- ●
- APO
- ●
- P2
- 2
- P3
- 3
- P4
- 4
- P5
- 5
- ¶Business analysisService
- Applicability
- 2° Enabling
- APO
- ·
- P1
- ·1
- P2
- ·2
- ¶Capacity and performance managementService
7 fields
- Applicability
- 1° Direct
- ITO
- ●
- APO
- ●
- P2
- 2
- P3
- 3
- P4
- 4
- P5
- 5
- ¶Change enablementService
8 fields
- Applicability
- 1° Direct
- CYB
- ●
- ITO
- ●
- GOV
- ●
- CMP
- ·
- P3
- 3
- P4
- 4
- P7
- 7
- ¶Incident managementService
12 fields
- Applicability
- 1° Direct
- CYB
- ●
- ITO
- ●
- APO
- ●
- GOV
- ·
- P0
- 0
- P1
- 1
- P2
- 2
- P3
- 3
- P4
- 4
- P5
- 5
- P6
- 6
- ¶IT asset managementService
8 fields
- Applicability
- 2° Enabling
- ITO
- ·
- GOV
- ·
- P1
- ·1
- P2
- ·2
- P3
- ·3
- P4
- ·4
- P5
- ·5






